Privacy policy, and Terms & Conditions.
TeamUp Therapy LLC’s
HIPAA Notice of Privacy Practices
PRIVACY POLICY:
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), this Notice describes the practices of TeamUp Therapy and its Providers for its Patients, describing how your medical information may be used or disclosed and how you can get access to this information. Please review it carefully. You have the right to obtain a paper copy of this Notice upon request and may print a copy from our website. TeamUp Therapy also respects privacy in regard to credit card information acquired while making a payment on its website. No information collected while making a payment will be shared in any way, shape or form.
Our Pledge Regarding Medical Information
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive at our facilities. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by our facilities, whether made by our personnel or your personal doctor. Your personal doctor may have different policies or notices regarding the doctor’s use and disclosure of your medical information created in the doctor’s office or clinic.
This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information.
Patient Health Information
Under Federal law, your patient health information is protected and confidential. Patient health information includes information about your symptoms, test results, diagnosis, treatment and related medical information. Your health information also includes payment and billing information.
TERMS AND CONDITIONS
Effective Date: 1/1/2024
By opting in to receive SMS messages from TeamUp Therapy, you agree to the following terms:
1. SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from TeamUp Therapy for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out.
2. Message Frequency
You will receive a varied number of messages per month, depending on appointment needs.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed HERE.
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at info@teamuptherapy.com.
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
Consumer Information and Marketing
TeamUp Therapy values your trust and is committed to protecting your personal information. Consumer information is not shared with third parties for marketing purposes.
Why and How We Collect Your Information:
Purpose of Collection:
To provide quality care and communicate effectively with patients and their families.
To manage appointments, billing, and treatment-related communications.
To ensure compliance with applicable legal and regulatory requirements.
Information Collected:
Personal details such as name, address, phone number, and email address.
Medical information, including symptoms, diagnoses, treatments, and billing data.
How We Use Your Information:
To contact you about appointments, test results, and treatment plans.
To send reminders and updates related to your care.
To manage payment and billing inquiries securely.
Examples of Treatment, Payment, and Health Care Operations
Treatment: TeamUp Therapy will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians and other members of your treatment team will record information in your medical record and use it to determine that the most appropriate course of care. TeamUp Therapy may also disclose this information by fax, in person, or via telecommunication. We may communicate with other health care providers who are participating in your treatment, to pharmacies who are filling and refilling your prescriptions, and to family members who are helping with your care.
Payment: TeamUp Therapy will use and disclose your health information for patient payment purposes. For example, TeamUp Therapy will submit bills and maintain records of payments.
Health Care Operations: TeamUp Therapy will use and disclose your health information to conduct our standard internal operations, including proper administration of records, evaluation of the quality of treatment, and to assess the care and outcomes of your case and others like it.
Appointment Reminders: We may use and disclose medical information to contact you as a reminder that you have an appointment for treatment or medical care at our facilities.
Release of Information to Family and Friends
TeamUp Therapy knows that family and friends are an integral part of a patient’s care. If you wish to authorize a family member or friend to speak with us regarding your care or test results, please write their name and contact information on the attached Authorization List or otherwise provide it to TeamUp Therapy in writing. TeamUp Therapy will not release your information to any friend or family without your written consent.
Special Uses
TeamUp Therapy may use your information to contact you with appointment reminders by phone, mail or secured electronic means. TeamUp Therapy may also contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you. This communication may be sent to you via the methods listed above. If you have granted written permission, the above information may also be sent to you via email. By providing your email address in the Patient information and enrollment form(s), you authorize the use of email as a method for TeamUp Therapy to communicate with you.
Other Uses and Disclosures
TeamUp Therapy may use or disclose identifiable health information about you for other reasons, even without your consent. Subject to certain requirements, TeamUp Therapy is permitted to give out health information without your permission for the following purposes:
Required by Law: TeamUp Therapy may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.
Research: TeamUp Therapy may use or disclose information for approved medical research.
Public Health Activities: As required by law, TeamUp Therapy may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.
Health Oversight: TeamUp Therapy may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.
Judicial and Administrative Proceedings: TeamUp Therapy may disclose information in response to an appropriate subpoena or court order.
Law enforcement Purposes: Subject to certain restrictions, TeamUp Therapy may disclose information required by law enforcement officials.
Deaths: We may repost information regarding deaths to coroners, medical examiners, funeral and organ donation agencies.
Serious Threat to Health or Safety: TeamUp Therapy may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
Military and Special Government Functions: If you are a member of the armed forces, TeamUp Therapy may release information as required by military command authorities. TeamUp Therapy may also disclose information to correctional institutions or for national security purposes.
Workers’ Compensation: TeamUp Therapy may release information about you for workers’ compensation or similar programs providing benefits for work-related injuries or illness. In any other situation, we will ask you for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures.
Treatment Alternatives: TeamUp Therapy may use and disclose medical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.
Health-Related Benefits and Services: TeamUp Therapy may use and disclose medical information to tell you about health-related benefits or services that may be of interest to you.
Individual Rights
You have the following rights with regard to your health information. Submit any concerns in writing to TeamUp Therapy’s Office Manager.
Request Restrictions: You may request restrictions on certain uses and disclosures of your health information. TeamUp Therapy is not required to agree to such restrictions, but if we do agree, TeamUp Therapy must abide by those restrictions.
Confidential Communications: You may ask us to communicate with you confidentially. Please ask to see the TeamUp Therapy Office Manager to initiate and document this request.
Inspect and Obtain Copies: You have the right to see or receive a copy of your health information. There may be a small charge dictated by State law for these copies.
Amend Information: If you believe information in your record is incorrect, you have the right to request that TeamUp Therapy correct or amend the existing information. Your TeamUp Therapy physician has the right to refuse your request. Regardless, a letter concerning your request will be send within 30 days of said request.
Accounting of Disclosures: You may request a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or health care operations.
Authorization: Your authorization is required for a use or disclosure of psychotherapy notes, for marketing purposes, and for the sale of Protected Health Information.
Notification of breach: You have a legal right to be notified of a breach of unsecured electronic protected health information.
Our Legal Duty
We are required by law to protect and maintain the privacy of your health information, to provide this Notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the Notice currently in effect.
Changes in Privacy Practices
We may change our policies at any time. You can also request a copy of our Notice at any time. For more information about our privacy practices, contact TeamUp Therapy directly.
Complaints
If you are concerned that we have violated your privacy rights, or if you disagree with a decision we made about your records, you may contact TeamUp Therapy’s Office Manager. You may also send a written complaint to the U. S. Department of Health and Human Services TeamUp Therapy’s Office Manager will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint.
Consent to Receive SMS Text Messages
By providing your phone number to TeamUp Therapy, you are consenting to receive SMS text messages regarding appointment reminders, treatment updates, billing notifications, and other related information. Message and data rates may apply. You may opt out of receiving text messages at any time by replying “STOP” to any SMS message from us.
A checkbox will appear next to all fields where we collect phone numbers to allow you to confirm consent for SMS communications. This ensures you have explicitly agreed to receive such messages.